Responsible Gaming — suprbaji

suprbaji is committed to providing a safe, fair, and enjoyable gaming environment for every player across Bangladesh. We recognise that while the vast majority of our players engage with our platform purely for entertainment, a small number of individuals may develop patterns of play that begin to negatively impact their personal, financial, or family well-being. It is our responsibility as an online gaming platform to take that possibility seriously and to provide effective safeguards.

Our Responsible Gaming programme is built on four foundational principles: prevention, protection, support, and transparency. We actively work to prevent underage gambling through strict age verification. We protect players through deposit limits, time-out features, and self-exclusion tools. We provide clear pathways to professional support for anyone who needs it. And we are transparent about the risks associated with gambling so that every player can make informed decisions before they play.

Gambling at suprbaji — whether on cricket betting, live casino, slots, Fortune Bingo, or Fishing Expert — should always be treated as a form of entertainment with a defined entertainment budget, never as a method to generate income, recover losses, or relieve financial pressure. If at any point you feel that your relationship with gambling is changing, we encourage you to use the tools described on this page or to contact our support team immediately.

suprbaji is strictly an 18+ platform. Players must be at least 18 years of age to register an account, make a deposit, or participate in any form of gaming or betting on this platform. This is a non-negotiable requirement and applies to all players across Bangladesh without exception.

During the account registration process, players are required to confirm that they are 18 years of age or older. All accounts are subject to identity verification (KYC) before withdrawals are processed, and suprbaji reserves the right to request age verification documentation at any point during a player's lifecycle on the platform. Documents accepted for age verification include a valid National ID card, passport, or other government-issued identification.

Any account found to have been opened by a player under the age of 18 will be suspended immediately. All deposits made to the account will be returned to the original payment method, and any winnings accumulated during the period of underage play will be forfeited. suprbaji cooperates fully with relevant authorities in relation to underage gambling incidents.

Protecting minors in your household: If you share your device with younger family members, we strongly recommend using device-level parental control software to restrict access to online gambling platforms. Do not share your suprbaji login credentials with anyone, and always log out of your account after each session.

One of the most effective tools for maintaining control over your gambling activity is setting a deposit limit. suprbaji allows players to set maximum deposit thresholds — daily, weekly, or monthly — so that your spending on the platform is capped at a level you are comfortable with regardless of how your session is going.

Deposit limits are particularly useful for players who use fast payment methods such as bKash, Nagad, Rocket, or Upay, where the ease and speed of transactions can sometimes make it tempting to deposit more than originally planned. By setting a firm limit in advance, you remove the in-the-moment temptation to exceed your entertainment budget.

The following principles govern how deposit limits work on suprbaji:

• Immediate activation: When you request a deposit limit reduction, it takes effect immediately. You cannot deposit beyond the new lower limit from that moment onwards.
• Cooling-off period for increases: If you wish to increase or remove a deposit limit, a mandatory cooling-off period applies before the change takes effect. This is designed to protect players from making impulsive decisions in the heat of the moment.
• Multiple timeframes: You may set limits across daily, weekly, or monthly intervals depending on how you prefer to manage your gambling budget.
• No minimum limit: You may set your limit as low as ৳0 for a given period, which effectively prevents any deposits during that time — functioning as a temporary suspension of deposit access.

To set or adjust your deposit limit, contact the suprbaji support team via live chat or email at support@suprbaji. Our team is available 24/7 and will process your request promptly.

Sometimes a player needs a short break from gambling — not necessarily a permanent departure, but a structured pause to reset perspective and reconnect with life outside of gaming. suprbaji offers time-out features that allow you to temporarily suspend access to your account for a defined period of your choosing.

A time-out at suprbaji works as follows:

• Duration options: Time-outs are available for periods ranging from 24 hours to 30 days. You may choose the duration that feels appropriate for your circumstances.
• Immediate effect: Once a time-out is activated, your account is suspended immediately. You will not be able to log in, place bets, deposit funds, or access any gaming content for the duration of the time-out.
• Cannot be reversed early: A time-out, once activated, cannot be cancelled before it expires. This protects you from reversing your decision impulsively. When the time-out expires, your account is automatically reactivated.
• Marketing suspension: During a time-out, suprbaji will suspend all promotional communications to your registered email address and phone number. You will not receive bonus offers, game launch notifications, or any other marketing material.

In addition to account-level time-outs, we encourage all players to adopt session-level habits that promote healthy play. Taking regular breaks — at minimum a short break every hour — helps maintain clear decision-making and prevents the kind of extended, fatigued play that is most often associated with harmful gambling patterns.

Self-exclusion is the most significant responsible gaming tool available to players at suprbaji. Unlike a time-out — which is a temporary break — self-exclusion is intended for players who have concluded that they need to stop gambling for an extended period or permanently due to concerns about problem gambling behaviour.

When you request self-exclusion at suprbaji, the following happens:

• Account closure: Your suprbaji account is immediately closed. You will not be able to log in, deposit, wager, or access any gaming or betting content on the platform.
• Funds returned: Any remaining balance in your account at the time of self-exclusion will be returned to you via the payment method on file (bKash, Nagad, Rocket, or Upay, as applicable) after standard verification.
• Marketing suppressed: All promotional communications from suprbaji to your registered contact details will be permanently stopped. Any future registration attempts using the same identity details will be declined.
• Minimum exclusion period: suprbaji applies a minimum self-exclusion period of 6 months. For players who request permanent self-exclusion, the account will not be reopened under any circumstances.
• Cooling-off before reversal: After the minimum exclusion period has elapsed, if you wish to return to the platform, you will be required to contact our support team and complete a mandatory responsible gaming review before your account can be reactivated. This process is designed to ensure that reactivation is a considered decision rather than an impulsive one.

We urge any player who is considering self-exclusion not to delay. If you have recognised that gambling is causing you harm — financially, emotionally, or in terms of your relationships — reaching out to our support team today is the most important step you can take. There is no stigma attached to requesting self-exclusion. It is a sign of self-awareness and responsibility, and our support team will handle your request with complete confidentiality and respect.

Problem gambling can develop gradually and is not always easy to recognise in oneself. The following warning signs are commonly associated with gambling behaviour that has moved beyond healthy entertainment and into potentially harmful territory. If you recognise several of these signs in your own behaviour — or in the behaviour of someone close to you — it is important to seek help promptly.

• Spending more money on gambling than you originally planned, or than you can comfortably afford to lose.
• Chasing losses — continuing to gamble in an attempt to win back money you have already lost.
• Lying to family members, friends, or colleagues about how much time or money you spend on gambling.
• Feeling anxious, irritable, or restless when you are not gambling, or when you try to reduce your gambling activity.
• Borrowing money from family, friends, or financial institutions specifically to fund gambling activity.
• Neglecting work, family responsibilities, or personal health in order to spend more time gambling.
• Thinking about gambling constantly — planning your next session, reliving past wins or losses — even when you are supposed to be focused on other things.
• Using gambling as a way to cope with stress, anxiety, loneliness, depression, or difficult personal circumstances.
• Failed attempts to cut back or stop gambling despite recognising that it is causing problems in your life.

Recognising these signs is not a cause for shame — it is the first and most important step toward regaining control. suprbaji encourages any player who identifies with these patterns to use the self-exclusion or time-out tools described on this page, or to reach out directly to our support team.

If you are uncertain whether your gambling habits are causing harm, the following self-assessment questions may help you reflect on your relationship with gambling. Read each question honestly and consider whether it applies to you now, or has applied to you in the past 30 days.

This self-assessment is not a clinical diagnostic tool — it is a reflective exercise to help you gauge your own relationship with gambling. If your responses concern you, please reach out to our support team or consult one of the professional support organisations listed in the next section.

suprbaji is your first point of contact for activating responsible gaming tools such as deposit limits, time-outs, and self-exclusion. However, if you feel that you need professional counselling or peer support for problem gambling, we encourage you to seek help from appropriate external organisations. The following resources are relevant to players in Bangladesh.

suprbaji Support Team

Our support team is available 24 hours a day, 7 days a week — including Bangladesh Standard Time (BST, UTC+6) evenings and public holidays such as Eid, Durga Puja, Victory Day, and Independence Day. To request a deposit limit adjustment, time-out, or self-exclusion, contact us at support@suprbaji or via the live chat feature on the platform. All responsible gaming requests are treated with complete confidentiality.

Talking to Someone You Trust

If you are not ready to contact a formal support service, speaking openly and honestly with a trusted family member, friend, or community leader about your gambling habits can be a meaningful first step. In Bangladesh, family networks and community relationships play a strong role in personal well-being, and sharing your concerns with someone you trust can provide immediate emotional relief and practical support.

Mental Health and Counselling Services

Players experiencing psychological distress related to gambling — including anxiety, depression, or financial stress — are encouraged to seek counselling from a qualified mental health professional. Licensed counsellors and psychologists are available in major cities across Bangladesh including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar.

Financial Counselling

If gambling has led to financial difficulties, speaking with a financial counsellor or advisor can help you assess your situation, prioritise debts, and develop a plan to restore financial stability. Many banks operating in Bangladesh — including BRAC Bank, City Bank, Dutch-Bangla Bank, and Islami Bank — offer customer assistance services that may be able to provide guidance.